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WORK WITH ME

Operating at the intersection of humans, innovation and technology, in the epicentre of change. I strive to empower industry and individuals with innovative design solutions and R&D for an impactful transition towards customer centricity, digital transformation and a sustainable future for all.


I take pride in the work I do, as well as the strong relationships I’ve built with clients and colleagues. I firmly believe in providing purpose and meaning, working together and having fun along the way. If you’re interested in learning more about me or my work, simply reach out.

 

SERVICES

What I can do to help

No matter where you are on your journey to elevate your customer experience, implement digital transformation or whatever your design needs are, you can count on me and the services I provide for the guidance and support necessary to produce a highly successful result.
Each project or service is completely flexible, personalised and implemented in a comprehensive, professional manner to deliver tangible measurable results for your project or business. Read below to learn more, and reach out with any questions.

Rounds and Circles

DESIGN

Human Centred Design

Strategic Service Design

Customer Experience Strategy

Ideation & Facilitation

Design Sprints

Customer research

Ethnography & Insights

Customer Personas  


CONSULTING AND COACHING

Frequently utilised by my clients, this service has been essential to success on many occasions. Along with my unique professional perspective, this service has helped clients reach new heights and gain significant breakthroughs personally and professionally. If you’d like to learn more about this service, simply get in touch.

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LEADERSHIP

PROSCI qualified, I combine human centred design and change management to drive and influence organisational customer centricity and change. I have earned a reputation as an effective leader through extensive leadership experience using adaptive leadership practices. I am open to opportunities where I can continue to build capability in people and in organisations.

 

"The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic."

Peter Drucker

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QUALIFICATIONS

Certifications, Education and Training

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EDUCATION

Masters in Business Administration

RMIT University [2020]

Customer Centric IT Strategy

University of Virginia, Darden School of Business

Project Planning and Management

University of Virginia, Darden School of Business

Strategic Negotiation

Yale University

PROSCI CHANGE MANAGEMENT CERTIFICATION


PROSCI International [2020]

ADKAR Model Certification

Membership:

PROSCI Change Management Professionals

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DESIGN

Design Thinking for Business Management

RMIT University

Design Thinking for Innovation Course

G2 Innovation

IDEO Design Thinking & Human Centered Design

IDEO Human Centred Design

Storytelling for Influence

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MEMBERSHIPS & AFFILIATIONS

Leadership Institute of Australia
PROSCI Change Management Professionals
FinTech Qld member
Customer Experience Professionals Association [CXPA]

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