WORK WITH ME
I am engaged to empower businesses with innovative design solutions for strategic cultural shifts and impactful
transformation.
The Design Thinking approach I embody drives deep understanding of other perspectives, generate innovative ideas to complex business problems & enable businesses to manage strategic
risk.
Over time, my fashion design career morphed into creating products, services & experiences across a gamut of industries, as I gained deep commercial experience in applying design
thinking principles through decades of corporate leadership experience.
This experience coupled with my PROSCI change management certification enables me to shepherd others through the complexity of innovation & design with ease and focused purpose.
Providing purpose and meaning, working together and having fun along the way, I also love to work on collaborative passion projects. If you’re interested in learning more about me or my work, simply reach out.
EXECUTIVE SERVICES
What I can do to help
Through my specialisation in Strategy, Business Transformation and CX, I use Design Thinking, to create value by setting strategic vision and delivering impactful roadmaps that drive commercial results and deliver consistent, best in class CX.
Using data driven and behavioural insights to generate and incubate ideas, I collaboratively find meaningful ways to create purpose and new value, turn ideas into action and produce tangible business results.
No matter where your organisation is, on your journey to elevate your customer experience, implement digital transformation or whatever your business problems might be, my professional experience can provide the executive services, guidance and support necessary to produce a highly successful result.
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EXECUTIVE LEADERSHIP
Head of Strategy and Ideation, leading consultancy teams to drive organisational transformation and change.
Extensive leadership experience using adaptive leadership practices.
Mentoring and coaching, to build capability in people and in organisations.
STRATEGY & DESIGN
Customer Experience Strategy
Customer Centric IT Strategy
Value Proposition Design
Design Thinking Specialist
Human Centred Design
Strategic Service Design
Ideation & Facilitation
TRANSFORMATION AND CHANGE
Key owner of developing strategies and executing on the roadmaps of multi-million-dollar key client projects
Problem Solving skills
Synthesis + Business Analysis
PROSCI International Qualified
ADKAR Model Certification.
QUALIFICATIONS
Certifications, Education and Training
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EDUCATION
Masters in Business Administration
RMIT University [2020]
Customer Centric IT Strategy
University of Virginia, Darden School of Business
Project Planning and Management
University of Virginia, Darden School of Business
Strategic Negotiation
Yale University
PROSCI International [2020]
ADKAR Model Certification
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DESIGN
Design Thinking for Business Management
RMIT University
Design Thinking for Innovation Course
G2 Innovation
IDEO Design Thinking & Human Centered Design
IDEO Human Centred Design
Storytelling for Influence, IDEO U
MEMBERSHIPS & AFFILIATIONS
Leadership Institute of Australia
PROSCI Change Management Professionals
FinTech Qld member
Customer Experience Professionals Association [CXPA]
Brisbane Womens' Club