WORK WITH ME

I am engaged to empower businesses with innovative design solutions for strategic cultural shifts and impactful

transformation.

The Design Thinking approach I embody drives deep understanding of other perspectives, generate innovative ideas to complex business problems & enable businesses to manage strategic

risk.

Over time, my fashion design career morphed into creating products, services & experiences across a gamut of industries, as I gained deep commercial experience in applying design

thinking principles through decades of corporate leadership experience.


This experience coupled with my PROSCI change management certification enables me to shepherd others through the complexity of innovation & design with ease and focused purpose. 

Providing purpose and meaning, working together and having fun along the way, I also love to work on collaborative passion projects. If you’re interested in learning more about me or my work, simply reach out.

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EXECUTIVE SERVICES

What I can do to help

Through my specialisation in Strategy, Business Transformation and CX, I use Design Thinking, to create value by setting strategic vision and delivering impactful roadmaps that drive commercial results and deliver consistent, best in class CX. 

Using data driven and behavioural insights to generate and incubate ideas, I collaboratively find meaningful ways to create purpose and new value, turn ideas into action and produce tangible business results. 

No matter where your organisation is, on your journey to elevate your customer experience, implement digital transformation or whatever your business problems might be, my professional experience can provide the executive services, guidance and support necessary to produce a highly successful result.

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EXECUTIVE LEADERSHIP

  • Head of Strategy and Ideation, leading consultancy teams to drive organisational transformation and change. 

  • Extensive leadership experience using adaptive leadership practices. 

  • Mentoring and coaching, to build capability in people and in organisations.

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STRATEGY & DESIGN

  • Customer Experience Strategy

  • Customer Centric IT Strategy

  • Value Proposition Design

  • Design Thinking Specialist

  • Human Centred Design

  • Strategic Service Design

  • Ideation & Facilitation  

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TRANSFORMATION AND CHANGE


  • Key owner of developing strategies and executing on the roadmaps of multi-million-dollar key client projects

  • Problem Solving skills

  • Synthesis + Business Analysis 

  • PROSCI International Qualified 

  • ADKAR Model Certification.


 

QUALIFICATIONS

Certifications, Education and Training

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EDUCATION

  • Masters in Business Administration

       RMIT University [2020]

  • Customer Centric IT Strategy 

  • University of Virginia, Darden School of Business

  • Project Planning and Management

  • University of Virginia, Darden School of Business

  • Strategic Negotiation

      Yale University

  • PROSCI International [2020]

  • ADKAR Model Certification

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DESIGN

  • Design Thinking for Business Management

      RMIT University

  • Design Thinking for Innovation Course

      G2 Innovation

  • IDEO Design Thinking & Human Centered Design

  • IDEO Human Centred Design

  • Storytelling for Influence, IDEO U​

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MEMBERSHIPS & AFFILIATIONS

  • Leadership Institute of Australia

  • PROSCI Change Management Professionals

  • FinTech Qld member

  • Customer Experience Professionals Association [CXPA]

  • Brisbane Womens' Club